Welcome to the Hotel Terme Helvetia! The Management and the Staff wish you a relaxing and regenerating stay.
USEFUL NUMBERS
- Concierge desk9
- SPA715
- Room service breakfast716
- Bar Service712
WIFI
The hotel has free Wi-Fi throughout. To access it, registration is requested by entering your name and email address in the appropriate fields.
CHECK-OUT
On the day of departure, the room must be vacated by 10.30 am. Please remember to collect your identity document and return the key to the concierge before leaving the hotel. Late check-out is possible subject to room availability, at an additional cost. Please contact the Concierge if you are interested.
PAYMENT
Please settle your account the evening before your departure, between 4.30 pm and 7.30 pm. We accept cash, credit cards, Bancomat, cheques.
PET FRIENDLY
Your pets are welcome. Please understand that they cannot have access to the restaurant, SPA and pool area. Thank you.
NO TAKE AWAY
Please note that no outside food and/or drinks, take-away pizzas or deliveries are allowed. Please contact our bar service on 710.
LUGGAGE
Need help with your luggage? Contact the porter’s desk on tel. 9.
BICYCLES
Our bicycles are available. The service is free of charge. Please collect your key from Reception and return it at the end of your ride.
SAFE
There is a safe in your room where you can store your valuables. Please use the key that you find inserted. Thank you.
WAKE-UP SERVICE
Would you like an alarm clock? Call the concierge to set it, tel 9
PHONE
For the outside line, dial “0” and then the phone number. Service fee.
CAR PARKING
Our car park is located close to the hotel, and in the evening is closed by a gate that opens on request. Find uncovered and covered parking spaces. Free service. The Management is not responsible for damage or theft of objects left in the car.
Hotel Services
RECEPTION
Claudio Sbirziola
Direction
OPENING TIMES
On the ground floor, manned 24 hours a day. The Reception team is at your disposal for assistance, information, bookings for services inside and outside the hotel and advice on what to see in the area.
- Concierge00:00 - 23:59
- Cash desk7am to 12pm; 3pm to 7pm
- Managementfrom 9am to 12pm
PHONE NUMBERS
- Concierge9
THERMAL CENTRE
The Thermal Centre is located on the first floor. Reservations are required for access to the treatments, which can be made at the Reception Desk. For mud baths and therapeutic baths, an admission medical examination is compulsory.
OPENING TIMES
Monday – Saturday
- MORNING05:00am to 12:00am
MEDICAL EXAMINATION ROOM
Dr Scarpa
Medical Director
The medical examination room is located in the Thermal Centre, on the first floor. A medical examination is compulsory for access to spa treatments. Our doctor is also available to suggest therapeutic treatments tailored to your needs.
OPENING TIMES
Sunday to Friday
- by appointment
WELLNESS CENTRE
It is located on the first floor. Open every day, it offers a range of therapeutic and physiotherapy massages, oriental-inspired wellness treatments, facial and body beauty treatments. Please contact the Reception to book your treatments.
The price list is available at this link »
OPENING TIMES
Monday – Saturday
- CONTINUED7 am to 7 pm
Sunday
- CONTINUED8 am to 7 pm
INHALATION CARE DEPARTMENT
It is located on the first floor of the Wellness Centre. Inhalations, aerosols and nasal showers are performed.
OPENING TIMES
Monday – Sunday
- MORNINGfrom 8.00am to 10.00am
THERMAL POOLS
Two communicating indoor and outdoor thermal pools with whirlpools and cervical waterfall. Temperature of the saline-bromine-jodic water is about 33°C. Relaxation loungers can be found around the indoor and outdoor pools.
HYGIENE RULES
Do not walk barefoot; take a shower before entering the water; wear a swimming cap; do not eat in the pool area; do not use glasses or glass bottles; do not leave towels on the sunbeds. Children must be supervised by their parents; the pool is a relaxation area for all, so diving is prohibited and we ask that you avoid loud voices. Thank you.
OPENING TIMES
Every day
- CONTINUEDfrom 8.00 am to 11.00 pm
SAUNA – STEAM BATH
At your disposal Finnish sauna and Turkish bath, located in the indoor pool area. It is compulsory to wear a swimming costume. Reservation is not necessary; access is free for hotel guests. Please avoid crowding and keep a safe distance.
OPENING TIMES
Every day
- CONTINUEDfrom 9.00 am to 8.00 pm
FITNESS ROOM
On the first floor, our fitness room is equipped with several pieces of equipment.
OPENING TIMES
Monday – Sunday
- By reservation
RESTAURANT
Sorti Fabrizio
Maitre
If you have just arrived, please ask the dining room staff for your table assignment.
OPENING TIMES
Every day
- Breakfastfrom 7.30 am to 10.30 am
- Lunchfrom 12.30 pm to 2.00 pm
- Dinnerfrom 7.30 pm to 9.00 pm
If not included in your Holiday Arrangement, these are our suggested menus and their costs:
FULL MENU (starter buffet, first course, main course with side dishes, dessert) € 30,00 per person
LIGHT MENU (starter buffet and a first or second course of your choice) € 20.00 per person
LUNCH BOX in lieu of lunch you may request a lunch box by 8 p.m. on the previous day.
PHONE NUMBERS
- Restaurant and room service9
BAR
Located on the ground floor, in the hotel lobby. The proposal of cafeteria, juices and refreshing drinks, aperitifs, wines, cocktails and long drinks, selection of bitters, grappas, liqueurs and whiskies is available at this link » Charge on consumption. You can easily have this charged to your room bill.
In the room next to the Bar, you can use our Bistro service: snacks and delicacies and a small selection of dishes for your lunch break. We recommend that you book your table at the bar. Charge on consumption. Does not replace lunch at the restaurant if you have booked full board. Also accessible in a bathrobe.
OPENING TIMES
Every day
- Barfrom 10.00 onwards
PHONE NUMBERS
- Bar service710
LAUNDRY SERVICE
If you need laundry or ironing only, please contact the Concierge, tel. 9